Terms of service

Terms of Service

Effective Date: June 25, 2025

Welcome to Batter Up D Foods. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

Batter Up D Foods is committed to providing fresh, hygienically prepared, and high-quality food products including batters, chapathis, and other ready-to-cook items.

Website: www.batterupdfoods.com (Update if different)

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or guardian.

  • All information provided by you is accurate and complete.

  • You will use this website only for lawful purposes.

3. Products

Our products are fresh food items and may vary slightly in appearance due to natural ingredients and production batches.

We make every effort to ensure product descriptions, images, and nutritional information are accurate. However, minor variations may occur.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing

  • All prices are listed in Indian Rupees (INR).

  • Prices are inclusive or exclusive of applicable taxes as indicated during checkout.

  • Prices may change without prior notice.

  • Promotional offers cannot be combined unless specifically mentioned.

5. Orders

Once an order is placed, you will receive an order confirmation.

Batter Up D Foods reserves the right to:

  • Accept or reject any order.

  • Cancel orders due to stock unavailability.

  • Cancel orders due to payment issues.

  • Limit purchase quantities.

  • Refuse orders suspected of fraudulent activity.

If your order is cancelled after payment, a full refund will be processed.

6. Payments

We accept secure online payments through authorized payment gateways.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

We do not store your card details.

7. Shipping & Delivery

We strive to deliver all products fresh and on time.

Delivery times are estimates and may vary due to:

  • Weather conditions

  • Traffic

  • Festivals

  • Public holidays

  • Events beyond our control

Customers must ensure someone is available to receive the order at the delivery address.

8. Product Storage

Since our products are perishable:

  • Refrigerate immediately after delivery.

  • Store at 4°C or below.

  • Follow all storage instructions printed on the package.

  • Consume before the expiry date.

We are not responsible for spoilage caused by improper storage after delivery.

9. Returns, Replacements & Refunds

Due to the perishable nature of our products, returns are accepted only under specific circumstances.

Eligible cases include:

  • Damaged packaging

  • Leaking products

  • Spoiled products upon delivery

  • Incorrect product delivered

  • Expired product supplied

Issues must be reported within 24 hours of delivery with photographs and proof of purchase.

Approved refunds or replacements will be processed according to our Return & Refund Policy.

10. Intellectual Property

All content on this website, including:

  • Logos

  • Product names

  • Images

  • Graphics

  • Videos

  • Recipes

  • Website design

  • Text

is the exclusive property of Batter Up D Foods and may not be copied, reproduced, or distributed without written permission.

11. User Conduct

You agree not to:

  • Use the website for illegal purposes.

  • Attempt unauthorized access.

  • Upload malicious software.

  • Interfere with website operations.

  • Copy website content without permission.

  • Misuse customer or company information.

Violation may result in termination of access.

12. Limitation of Liability

To the maximum extent permitted by law, Batter Up D Foods shall not be liable for:

  • Delivery delays beyond our control

  • Indirect or consequential losses

  • Loss of profits

  • Incorrect customer-provided information

  • Product misuse or improper storage after delivery

Our maximum liability shall not exceed the value of the product purchased.

13. Food Allergy Disclaimer

Our products may contain or be processed in facilities handling:

  • Wheat

  • Milk

  • Peanuts

  • Tree Nuts

  • Soy

  • Sesame

  • Mustard

  • Gluten

Customers with food allergies should carefully read ingredient labels before consumption.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell customer data to third parties.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Batter Up D Foods

Address:
Shop No. 18, Ganapathi Complex,
Navodaya Colony, Hyderabad – 500073, Telangana, India

Phone: +91 70137 42407

Email: customercare@batterupdfoods.com

Last Updated: June 25, 2025