Shipping policy

Shipping Policy

Effective Date: June 25, 2025

At Batter Up D Foods, we are committed to delivering fresh, hygienically prepared food products in the best possible condition. Every order is packed with care and transported under appropriate conditions to maintain freshness and quality.

Delivery Areas

We currently deliver within selected serviceable locations. Delivery availability is based on your PIN code or location and will be confirmed during checkout.

If your location is currently outside our delivery network, we may be unable to process your order.

Order Processing

  • Orders are processed after successful payment confirmation.

  • Orders received after the daily cut-off time may be processed on the next business day.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During festivals, promotions, or peak seasons, processing times may be slightly longer.

Delivery Timeline

Estimated delivery times vary depending on your location.

  • Local deliveries: Same day or next business day (where available)

  • Other serviceable locations: 1–3 business days

Delivery timelines are estimates and may vary due to weather conditions, traffic, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Batter Up D Foods may offer free shipping promotions on eligible orders.

Delivery Attempts

Please ensure that someone is available to receive the order at the provided delivery address.

If delivery cannot be completed due to customer unavailability or an incorrect address, additional delivery charges may apply for re-delivery.

Cold Chain & Product Freshness

As our products are perishable, we take special care to maintain product quality during transportation.

Customers are requested to:

  • Refrigerate products immediately upon delivery.

  • Store products at 4°C or below.

  • Follow all storage instructions printed on the packaging.

  • Consume the products before the expiry date.

Batter Up D Foods is not responsible for product quality if refrigeration is delayed after delivery.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Severe weather conditions

  • Traffic disruptions

  • Public holidays

  • Natural disasters

  • Courier or logistics issues

  • Other circumstances beyond our control

We appreciate your understanding in such situations.

Incorrect or Damaged Deliveries

If you receive:

  • A damaged package

  • A leaking product

  • An incorrect item

  • A spoiled product at the time of delivery

Please contact us within 24 hours of delivery with:

  • Product photographs

  • Order details

  • Purchase invoice

  • Batch number (if available)

Eligible claims will be handled according to our Return, Replacement & Refund Policy.

Order Tracking

Once your order has been dispatched, you may receive tracking details via SMS, email, or WhatsApp, where applicable.

Contact Us

For any shipping-related questions, please contact us:

Batter Up D Foods

Phone: +91 70137 42407

Email: customercare@batterupdfoods.com

Address:
Shop No. 18, Ganapathi Complex,
Navodaya Colony, Hyderabad – 500073, Telangana, India