Refund policy

Return, Replacement & Refund Policy

Effective Date: June-25-2025

At BatterUpD Foods, we are committed to delivering fresh, hygienically prepared, and high-quality food products. Since our products are perishable, our return and refund policy is designed to ensure food safety while providing fair support to our customers.

Nature of Our Products

All BatterUpD Foods products, including fresh batters and chapathis, are perishable food items that are manufactured, packed, and transported under strict hygiene and cold-chain conditions.

Because these products have a limited shelf life, they require proper refrigerated storage after delivery.

Return Policy

Due to the perishable nature of our products:

  • Products once sold cannot be returned.

  • Opened, used, or partially consumed products are not eligible for return.

  • Returns are accepted only under the eligible conditions mentioned below.

Eligible Cases for Replacement or Refund

We will gladly replace or refund your purchase if any of the following applies:

  • Product received with damaged or leaking packaging.

  • Product is spoiled at the time of delivery.

  • Incorrect product delivered.

  • Product delivered beyond its expiry date.

To be eligible, the issue must be reported within 24 hours of delivery.

How to Report an Issue

To help us process your request quickly, please provide:

  • A clear photograph of the product.

  • Photograph showing the batch number or manufacturing details.

  • Purchase invoice or order confirmation.

  • Brief description of the issue.

Requests without sufficient proof may not be processed.

Replacement Policy

If your complaint is verified, BatterUpD Foods may offer one of the following:

  • Free replacement of the affected product (subject to availability), or

  • Full or partial refund, or

  • Store credit (where applicable).

The resolution will depend on product availability and the nature of the complaint.

Refund Policy

Approved refunds will be processed:

  • Within 5–7 business days

  • Through the original payment method whenever possible

  • Or as store credit for eligible regular customers

Processing times may vary depending on your payment provider or bank.

Customer Storage Responsibility

To maintain product quality, customers are responsible for:

  • Refrigerating products immediately after delivery at 4°C or below

  • Following the storage instructions provided on the packaging

  • Consuming the product before the stated expiry date

Claims arising from improper storage or mishandling after delivery will not be accepted.

Distributor & Retailer Returns

For our distributors and retail partners:

  • Unsold products nearing expiry may be considered for replacement on a case-by-case basis.

  • Products must remain sealed and in saleable condition.

  • All replacements are subject to BatterUpD Foods' inspection and approval.

Company Rights

BatterUpD Foods reserves the right to:

  • Reject claims that do not include sufficient supporting evidence.

  • Inspect returned or reported products before approving a replacement or refund.

  • Decline requests that do not comply with this policy.

  • Amend or update this policy at any time without prior notice.

Contact Us

For any questions, complaints, or return requests, please contact us:

BatterUpD Foods

Phone: +91 70137 42407

Email: customercare@batterupdfoods.com

Address:
Shop No. 18, Ganapathi Complex,
Navodaya Colony, Hyderabad – 500073, Telangana, India

Quick Summary

  • Returns are not accepted for perishable food products once sold.

  • Replacement or refund is available only for damaged, spoiled, expired, or incorrectly delivered products.

  • Issues must be reported within 24 hours of delivery.

  • Proof of purchase and product photographs are required.

  • Approved refunds are processed within 5–7 business days.